City of Charles Sturt

With a holistic, integrated approach to asset management, CCS has revolutionised its operational asset management to save time, reduce costs and improve customer service.

"Community requests were taking between three and four days to process. Using TechnologyOne's software, we have cut this to less than 15 minutes per request," Ms Rugless said.

CCS now processes and assigns work orders using mobile devices, enabling it to improve productivity, visibility and workflow planning for field workers.

"GIS mapping has enabled us to see our jobs on the map. We can plan out activities geographically, allowing field workers to cover more ground in a day. It also means they don't have to return to the depot, which saves a lot of time."

City of Charles Sturt sought to replace its asset IT systems to consolidate and underpin its strategic, tactical and operational approach to asset management.

Without a sophisticated asset management system, the council was unable to record work orders or access reliable asset data. Using TechnologyOne Asset Management, CCS is now recording more than 1,750 work orders each week.

"TechnologyOne Asset Management meets our legislative and organisational requirements for short-term asset management, work order management and strategic asset management," said Information Services Manager Jodie Rugless.

"When our paper based systems were in place, we couldn't see which jobs were the most urgent. Now, we can view jobs in order of importance to improve our productivity. We have significantly reduced paper handling and manual data entry by moving to an automated online system. This ultimately improves the service and outcomes we provide to the community."

With more accuracy and visibility of asset data, CCS has improved budget allocation to maximise the value of its assets.

"The quality of our asset data has greatly improved, and we can now cost down to a single asset, to understand exactly how much that asset is costing us to maintain," Ms Rugless said.

TechnologyOne's software has also enabled CCS to drive benefits back into the community, with improved turnaround times for customer requests. Council has aspirations to use Asset Management to improve transparency and visibility of its asset data for the community, by publishing its asset information and customer requests online.

"We want to extend our vision to deliver both internal benefits and improve the services we provide to the community. This will improve transparency and speed up the process by minimising incoming customer requests and calls."