DXP Local Government

After identifying the need to provide its community with a transformed digital experience, Moreton Bay Regional Council became an early adopter of DXP LG. To commence its transformative journey to reshape its entire customer experience, MBRC implemented the DXP Knowledge Base and Customer Service to replace its existing solutions. The council recognised DXP LG could enhance its customer experience and seamlessly allow its Customer Service Team to provide accurate and relevant information to the public.

DXP LG offers a frictionless, citizen-centric digital experience that leverages the power of TechnologyOne’s OneCouncil solution. Designed specifically to meet the needs of Local Government, DXP delivers a seamless journey across all devices to align with modern customer expectations - making customer interactions simple and intuitive.

The DXP LG solution will provide a unified knowledge base across council, empowering both council staff and the community to connect to the information they need, in a way that is relevant for them and easy to consume.

“DXP Knowledge Base is user friendly, requires little to no training and has reshaped how Moreton Bay Regional Council collates, centralises and shares knowledge across a diverse and geographically separated organisation,” said Loretta Libke, Manager Technology Services.

“The early adopter program engages participants at every stage of development. MBRC have had a strong online presence which has been enhanced by moving to TechnologyOne, however our customers demand consumer-grade, user-friendly software. MBRC wanted to ensure we were able to harness the opportunity to contribute to the ongoing development of the portal replacement and continuous improvement to the experience for both internal and external customers.”

Currently, Moreton Bay is in the first stage of its DXP LG rollout and they are already seeing the benefits including AI-powered searching, built in quick-links and requests, as well as interactive feedback to facilitate better content creation.

“The DXP team provided outstanding engagement and support. The design engagement was well-paced and demonstrated the high level of skills and desire within the DXP team to produce a great product.  The go-live for the internal knowledge base used by the Customer Service Team was so easy due to their excitement to use the product,” Loretta Libke, Manager Technology Services added.